Servicenow ITOM Training

Servicenow ITOM Training Details [Online ]

Training
Training Details
Next batch Date & Time
20th September 2025 – 10:00 AM IST
Training Modes
Online & Offline
Contact Us
info@Ramsinfosolutions.com
Course Duration
60 Days (Monday to Friday)
Demo Class Details:
Enroll For the Free Demo

Key Features Of Servicenow ITOM Training

About Servicenow ITOM Training

The ServiceNow IT Operations Management (ITOM) Training program is designed to help IT professionals master the tools and processes required to manage infrastructure, applications, and services in modern enterprises. This course provides in-depth knowledge of ITOM components such as Discovery, Service Mapping, Event Management, Orchestration, CMDB, and Cloud Management.
Through live instructor-led sessions, hands-on labs, and real-world use cases, you’ll learn how to automate workflows, optimize IT operations, and improve visibility into infrastructure and services.
Whether you’re an administrator, developer, or operations specialist, this training equips you with the skills to implement and support ServiceNow ITOM solutions, enhance service availability, and drive operational excellence across organizations.
Enroll with Rams Info Solutions today and advance your career with ServiceNow ITOM Training.

Servicenow ITOM Training Curriculum

  • CI class manager
  • IRE Engine
  • Request Discovery
  • Discovery setup
  • MID Server installation
  • Create and test your credentials
  • Horizontal discovery and top-down discovery
  • Probes, sensors, and patterns
  • Horizontal discovery phases
  • Discovery communication through MID
  • Servers
  • Types of discovery
  • IP service affinity
  • Discovery configuration
  • Discovery properties
  • Create a Discovery behavior
  • Create a Discovery CI classification
  • Create a Discovery process classification
  • Service Mapping setup
  • MID Server configuration for Service Mapping
  • Prerequisites for performing top-down discovery using Service Mapping
  • Application service mapping
  • How the Reconciliation and Identification Framework relates to Service Mapping
  • Security in Service Mapping implementation
  • Advanced Service Mapping configuration
  • Event Management setup
  • Integration with external events
  • Configure contextual colors and icons
  • Event Management configuration preferences
  • Create event rules
  • Migrate an alert action rule to an alert management rule
  • Alert correlation rules
  • Create or edit CI remediation
  • Apply alert remediation
  • SLAs for application services and Cis
  • Self-health monitors for Event Management
  • Administration and Setup (e.g., Cloud Accounts, Alert Configurations, Resource Profiles, Resource Pools, Permissions, Quotas, Policies, UI Form Manipulation, Billing, Tags, Budget Consumption, Troubleshooting)
  • Templates (Cloud Formation Templates, Azure ARM Templates, Terraform, template versioning, CPG customization, Post Provision operations)
  • Resource Blocks and CAPI (eg. Resource Blocks, CAPI Components and Operations, CAPI Extensions, Response Processor, Expressions)
  • Cloud Providers (eg. AWS, Azure, VMware)

Job Opportunities After Completing the ServiceNow ITOM Course

Dreaming of a career in cybersecurity?

Enroll now and unlock exciting opportunities in this fast-growing field.

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