Servicenow ITSM Training

Servicenow ITSM Training Details [Online ]

Training
Training Details
Next batch Date & Time
20th September 2025 – 10:00 AM IST
Training Modes
Online & Offline
Contact Us
info@Ramsinfosolutions.com
Course Duration
60 Days (Monday to Friday)
Demo Class Details:
Enroll For the Free Demo

Key Features Of Servicenow ITSM Training

  • Live Interactive Sessions – Interactive classes with demonstrations and practical guidance.
  • Certified & Experienced Trainers – Learn from professionals with deep expertise in ServiceNow ITSM implementations.
  • Career Counseling & Mentorship – Support to help you target roles like ServiceNow ITSM Developer, Administrator, or Process Consultant.
  • Affordable Fees – Accessible pricing with flexible payment plans.
  • Free Demo Class – Explore course content and teaching style before enrolling.
  • Hands-On Projects & Case Studies – Practice configuring workflows, SLAs, approvals, and reports directly in a ServiceNow instance.
  • Practical-Focused Learning – Emphasis on applying ITIL best practices within ServiceNow.
  • Free Interview Preparation – Guidance to successfully clear interviews for ServiceNow ITSM roles.

About Servicenow ITSM Training

The ServiceNow IT Service Management (ITSM) Training program is designed to equip IT professionals with the skills needed to implement, configure, and manage ITSM processes on the ServiceNow platform. This course provides in-depth knowledge of key modules, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB, helping you streamline IT services and improve customer satisfaction.
Through live instructor-led sessions, practical labs, and real-world scenarios, you’ll learn to design efficient workflows, apply ITIL best practices, and optimize service delivery using ServiceNow.
Whether you’re an administrator, developer, or process consultant, this training prepares you to deploy and support ITSM solutions, enhance operational efficiency, and build a strong career in IT service management.
Enroll with Rams Info Solutions today and advance your career with ServiceNow ITSM Training.

Servicenow ITSM Training Curriculum

  • What is ServiceNow
  • What is SAAS/PAAS/IAAS?
  • What is Cloud?
  • Account Creation
  • What is Instance means in ServiceNow?
  • Types of Instances in ServiceNow? 
  • Versions in ServiceNow?
  • How to check servicenow instance version?
  • Log Change and Browser Title Change
  • Favorites tab
  • History tab
  • Types of interfaces
  • Platform interface
  • Portal interface
  • Mobile interface
  • What are tables in ServiceNow
  • What are the Important tables in ServiceNow and relations between them
  • How to find table name
  • Different ways to navigate to a table(Short Cuts)
  • How to create Users
  • How to create Groups
  • How to create Roles
  • Role and User table
  • Group and User table
  • Best Practices to create Groups and Users
  • What is ITSM?
  • What is Incident Management?
  • What is Problem Management?
  • What is Change Management?
  • What is Request?
  • What is Asset?
  • What is Configuration Item?
  • What is Knowledge management
  • How to create Knowledge Article
  • Reference fields examples
  • Drop down list examples
  • Journal fields examples
  • Incident form view with field details
  • Difference between save and submit
  • Creation of field types
  • Table Creation
  • Buttons
  • Form Menus
  • Short Cuts in ServiceNow
  • Different types of views in
  • ServiceNow
  • Customise form view and save the view
  • Customise list view and save the view
  • Different ways to apply Filters on Lists and save the filter
  • Related tabs
  • Related Lists
  • What is Application and Module means in ServiceNow?
  • SLA-OLA-UPC
  • Priority lookup Rule
  • Reference Qualifiers(Simple)
  • Dictionary Override
  • UI Policies
  • Data Policies
  • Notifications
  • ACL’s
  • What is Client Side and What is Server Side
  • Difference between client and Server Side
  • What are Client Scripts.
  • Types of Client Scripts
  • Glide API’s for client side
  • Real Time Use Cases on Client Scripts
  • What are Business Rules
  • Types of Business Rules
  • Glide API’s for client side (Glide Record,
  • Glide Aggrigate, Glide Date Time etc)
  • Real Time Use Cases on Business rules
  • Background Scripts
  • Fix Scripts
  • What are Script Includes
  • Type of Script Includes
  • Real Time Use Cases on Script Includes
  • Reference Qualifiers (Dynamic and Advance)
  • All Glide API’s(Glide Form, Glide User, Glide Record, Glide Aggrigate, Glide System, Glide Ajax)
  • UI Actions
  • UI Pages
  • Import Sets
  • Transform Maps and Transform Scripts
  • Emails Scripts
  • Catalog Items
  • Variables and Variable Sets
  • Order Guides
  • Record Producers
  • Update Sets
  • Inbound Actions
  • Scheduled Jobs
  • Flow Designer
  • Reports and Dashboards

Job Opportunities After Completing the Servicenow ITSM Course

  • ServiceNow Administrator
  • ServiceNow Developer
  • ServiceNow Consultant
  • ServiceNow Architect
  • ServiceNow Implementation Specialist
  • ServiceNow Business Analyst
  • ServiceNow Project Manager
  • ServiceNow IT Operations Manager
  • ServiceNow Reporting & Analytics Specialist
  • ServiceNow Integration Specialist

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